The Memorial Day weekend tends to always bring on home projects at my house. As a customer, there is nothing worse than to go to the local big box store to ask a question. Enter blank stare. On the other hand, I love my local hardware store. They go above and beyond to answer my questions and the staff has relevant home improvement experience. I have the peace of mind I need for my project and sound guidance from a trusted source.
This is the culture and experience that we offer to our iRely customers. Our support staff has a great mix of experience and training. We have support members who have direct grain trading experience and can bring that knowledge into the mix. Others on the team bring more than ten years of support to the ag industry. This team has completed Grain and Ag specific training, both on the merchandising and accounting side. We’ve got you covered!
Our implementation team is comprised of a group with direct grain, ag, ethanol, and feed experience. We have worked with small cooperatives to large publicly-traded companies. We have direct experience with merchandising, sales, manufacturing and accounting. Among us, we have a Series 3 and 30 licensee and a Certified Crop Advisor. It is our mission to speak your language, know your business and offer help. We’ve got you covered!
The team at iRely offers our grain accounting customers full access to online tools, videos, and unlimited phone support with highly trained staff. In addition, you receive detailed release notes to show our version to version enhancements. We offer a yearly User Conference to allow our users to network, understand new enhancements, and collaborate on functions. Beyond that, we offer a host of services: from a detailed business process review, to a guided upgrade path, to a customer user acceptance program, to a mini tune-up training session. We’ve got you covered!
Next time you have a project, come talk to the iRely team that knows you best… we’ve got you covered!